Existing Customer Support
Get your request into the right support path.
Use the support contact associated with your agreement whenever possible. Include the affected user, system, business impact, and any error message you can safely share.
Support Contacts
Existing customers and new inquiries use different workflows.
This keeps service issues visible to the right team without mixing them into general website sales inquiries.
Support email
support@griffintechnologypartners.com
Phone
(479) 585-3487
TalonDesk
If your agreement includes a TalonDesk workspace, use the access link and instructions supplied during onboarding. Public access details are not published on this website.
Choose the Request Type
Give the request a clear starting route.
Use the support channel named in your agreement when one is provided. These email paths do not create a new response-time commitment.
General support
Troubleshooting, access, devices, Microsoft 365, websites, or another supported system.
Urgent operational issue
Work is materially blocked or a supported production system is unavailable. State the business impact clearly.
Billing or account question
Questions about an invoice, subscription, account ownership, or an existing agreement.
Active project question
A decision, deliverable, dependency, or status question about work already underway.
Security concern
Suspicious access, a possible compromised account, an unexpected security prompt, or sensitive exposure concern.
Include With Your Request
Help us understand the impact quickly.
- Your name, company, and the best way to reach you
- The affected user, device, account, or system
- What you expected to happen and what happened instead
- When the issue started and whether work is blocked
- A screenshot or exact error message when it is safe to share
Support availability and response commitments follow the applicable customer agreement. This page does not create a 24/7 or emergency-response commitment.